Customer Support

We're here to help you create amazing celebrations. Get quick support for any questions or issues.

Email Support

Get detailed help via email. Perfect for complex questions or when you need step-by-step guidance.

24h Response Detailed Help
Email Us
Help Center

Browse our comprehensive help articles, tutorials, and FAQs to find instant answers.

Instant Access Self-Service
Browse Help
Live Chat

Get instant help during business hours. Perfect for quick questions and urgent issues.

Instant Help Business Hours
Support Hours

Monday - Friday
9:00 AM - 6:00 PM EST

Response Time

Email: Within 24 hours
Chat: Immediate during hours

Languages

English (Primary)
Spanish support available

Quick Help Topics

Download Issues
Can't download files or broken links
Printing Problems
Colors, sizes, or quality issues
Customization Help
How to edit text and colors
Order Questions
Payment, refunds, or billing
Submit a Support Ticket

Can't find what you're looking for? Send us a detailed support request.

Please provide your name.
Please provide a valid email.
Please select a priority level.
Please select a category.
Please provide a subject.
Please describe your issue in detail.
This information helps us troubleshoot technical issues.
Event Emergency?

If your event is within 24 hours and you're experiencing critical issues, please mark your ticket as "Critical" and send an additional email to [email protected] for expedited assistance.

Self-Help Resources

Help Center

Comprehensive guides and tutorials

Browse Articles
FAQ

Answers to common questions

View FAQ
Video Tutorials

Step-by-step video guides

Watch Videos
Community

Connect with other party planners

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