Refund Policy

We want you to be completely satisfied with your PartyPacks purchase. Learn about our hassle-free refund policy.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, we'll provide a full refund within 30 days. No questions asked.

Refund Eligibility

You are eligible for a full refund if:
  • Your refund request is made within 30 days of purchase
  • You are not satisfied with the quality of the party pack
  • The files are corrupted or cannot be downloaded
  • The pack does not match its description
  • You experienced technical issues that we cannot resolve
  • You accidentally purchased the wrong pack

How to Request a Refund

1
Contact Us

Email us at [email protected] with your order details

2
We Review

We'll review your request and respond within 24 hours

3
Get Refunded

Approved refunds are processed within 3-5 business days

Required Information

When requesting a refund, please include:

  • Your order number (found in your confirmation email)
  • The email address used for the purchase
  • The name of the party pack(s) you purchased
  • Brief explanation of why you're requesting a refund
  • Purchase date (if you remember it)

Processing Times

Response Time

Within 24 hours

Usually much faster!
Refund Processing

3-5 business days

Back to original payment method

Special Circumstances

While our standard policy is 30 days, we understand that exceptional circumstances arise. If you have a valid reason for requesting a refund after 30 days, please contact us anyway. We review each case individually and may make exceptions for legitimate reasons.

For bundle packs containing multiple items, you can request a full refund for the entire bundle, or we may offer a partial refund if only some items don't meet your expectations. Contact us to discuss the best option for your situation.

Concierge services have a different refund policy due to the custom work involved. If you're not satisfied with the initial consultation, we offer a full refund. For ongoing services, refunds are prorated based on work completed.

Contact Information

Refund Requests:

[email protected]

General Support:

[email protected]

Our Commitment to You

At PartyPacks, customer satisfaction is our top priority. We believe in the quality of our products and stand behind every purchase. Our refund policy is designed to be fair, transparent, and customer-friendly.

We promise to:

  • Process refunds quickly and without hassle
  • Respond to all refund requests within 24 hours
  • Treat every customer with respect and fairness
  • Continuously improve our products based on feedback
  • Stand behind the quality of our party packs
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